Contact Us

Need help with StickyPrompts? Have a feature suggestion or want to report a bug? We’re here to help you get the most out of our platform.

Support Options

Customer Support

For questions about your StickyPrompts account, technical issues, or general help:

• Email: support@stickyprompts.com
• Support Ticket: Submit a support ticket
• Note: Support availability depends on your subscription plan (see Support Tiers below)

Sales Inquiries

For questions about pricing, upgrading your plan, or enterprise solutions:

• Email: sales@stickyprompts.com
• Schedule a Demo: Book a personalized demo

Partnerships & Integrations

For API integration questions, partnership opportunities, or affiliate programs:

• Email: partners@stickyprompts.com
• Partnership Form: Submit a partnership inquiry

Support Tiers

Support by Plan

Plan	Response Time	Support Channels	Support Hours	Custom Onboarding
Free	Community only	Community Forum, Discord	24/7 (Community)	-
Solo	Best effort 2-3 business days	Email, Community	Mon-Fri 9am-6pm PT	-
Team Advanced	Best effort 24 hours	Email, Community	Mon-Fri 9am-6pm PT	-
Team Professional	Best effort 12 hours	Email, Chat, Community	Mon-Fri 8am-7pm PT	✓
Team Mega	Best effort 4 hours	Email, Chat, Community	Mon-Fri 8am-8pm PT	✓
Enterprise	Best effort 2 hours	Email, Chat, Phone, Community	24/7/365	✓

Free Plan Support

Community Support Only:

• Access to community forums and Discord
• Help from other users and community moderators
• Documentation and self-help resources
• No direct email or chat support
• To get direct support, upgrade to Solo plan or higher

Paid Plan Support

Solo Plan Support:

• Email support with best effort 2-3 business day response
• Access to all community resources
• Basic troubleshooting assistance

Team Plan Support:

• Priority support with faster best effort response times
• Chat support available for Professional and Mega plans
• Priority queue for support tickets
• Team management assistance

Enterprise Support

Enterprise customers receive premium support with:

• Dedicated Success Manager: Personal point of contact
• Priority Support: Best effort 2-hour response during business hours
• Custom SLAs: Tailored service level agreements available
• Direct Technical Access: Connect with our engineering team
• Quarterly Business Reviews: Strategic planning sessions
• Priority Feature Requests: Input on product roadmap

Learn more about Enterprise support

Community Support

Available to All Users

All StickyPrompts users, including Free plan users, have access to our community support:

• Community Forum: community.stickyprompts.com
• Discord Server: Join our Discord
• Documentation: Comprehensive guides and tutorials
• Video Tutorials: Step-by-step instructions
• FAQ Section: Common questions and answers

Community Guidelines

• Be respectful and helpful to other community members
• Search existing discussions before posting new questions
• Provide detailed information when asking for help
• Share solutions when you find them
• Follow our community code of conduct

Submitting a Support Request

What to Include

To help us resolve your issue quickly, please include:

1. Account Information

   • Your account email
   • Subscription plan (Solo, Team Advanced, Team Professional, Team Mega, Enterprise)
   • User role (admin, member)

2. Technical Details

   • Browser and version
   • Operating system
   • Device type
   • Any error messages (exact text)

3. Issue Description

   • Clear description of the problem
   • Steps to reproduce
   • Expected vs. actual behavior
   • Screenshots or screen recordings if helpful

4. Prompt Information (if applicable)

   • Template being used
   • Variables configured
   • AI model being used

Support Templates

Bug Report Template:

Subject: Bug Report - [Brief Description]

Account Email: {{YOUR_EMAIL}}
Plan: {{SUBSCRIPTION_PLAN}}
Browser: {{BROWSER_AND_VERSION}}

Description:
[Describe the issue in detail]

Steps to Reproduce:
1. [First step]
2. [Second step]
3. [Additional steps...]

Expected Behavior:
[What should happen]

Actual Behavior:
[What actually happens]

Screenshots/Videos:
[Attach if available]

Additional Context:
[Any other relevant information]

Feature Request Template:

Subject: Feature Request - [Feature Name]

Account Email: {{YOUR_EMAIL}}
Plan: {{SUBSCRIPTION_PLAN}}

Feature Description:
[Describe the feature you'd like to see]

Use Case:
[Explain how you would use this feature]

Current Workaround:
[How are you currently handling this need?]

Business Impact:
[How would this feature improve your workflow?]

Additional Context:
[Any other relevant information]

Free Plan Support Process

For Free Plan Users:

1. First, search our documentation and FAQ
2. Check the community forum for similar questions
3. Post your question in the community forum or Discord
4. Community members and moderators will help
5. For direct support, consider upgrading to a paid plan

Billing Support

For billing-related questions and payment issues:

• Email: billing@stickyprompts.com
• Stripe Customer Portal: Manage payment methods directly
• Response Time: Best effort response times matching your plan’s support tier
• Available to: All paid plan users (Solo and above)

Emergency Support

For Enterprise Customers Only

For urgent production issues affecting your entire organization:

• Emergency Hotline: +1 (555) 999-8765
• Emergency Email: urgent@stickyprompts.com
• In-App Alert: Use the “Emergency Support” button in your Enterprise dashboard

What qualifies as an emergency:

• Complete service outage affecting all users
• Security incidents
• Data loss or corruption
• Critical functionality failures

Feedback and Suggestions

We value your input in improving StickyPrompts:

• Feedback Form: Share your thoughts
• Product Roadmap: See what’s coming next
• Beta Program: Join our beta testers
• Community Voting: Vote on feature requests in our forum

Legal and Compliance

For legal, compliance, data protection, or security inquiries:

• Legal Team: legal@stickyprompts.com
• Privacy Questions: privacy@stickyprompts.com
• GDPR Requests: gdpr@stickyprompts.com
• Security Reports: security@stickyprompts.com

Office Hours

Support Team Availability

Standard Support Hours:

• Monday-Friday: 9:00 AM - 6:00 PM PT
• Extended Hours (Team Professional & Mega): 8:00 AM - 8:00 PM PT
• 24/7 Support (Enterprise only): Around the clock coverage

Community Support:

• Available 24/7 through forums and Discord
• Community moderators active during business hours

Social Media

Connect with us on social media for updates and community discussions:

• Twitter: @StickyPrompts
• LinkedIn: StickyPrompts Company Page
• YouTube: StickyPrompts Tutorials
• Blog: Latest updates and tutorials

Self-Help Resources

Before Contacting Support

Try these resources first (especially for Free plan users):

1. Documentation: Comprehensive guides and tutorials
2. FAQ: Answers to common questions
3. Troubleshooting: Step-by-step problem solving
4. Prompt Basics: Learn effective prompting
5. Community Forum: Search existing discussions

Upgrade for Direct Support

If you’re on the Free plan and need direct assistance:

• Upgrade to Solo ($9/month) for email support
• Upgrade to Team Advanced ($49/month) for faster response
• Upgrade to Team Professional ($99/month) for chat support
• Contact Sales for Enterprise solutions

We look forward to helping you succeed with StickyPrompts!