Troubleshooting

This guide helps you diagnose and resolve common issues with StickyPrompts. Follow the step-by-step solutions to get your platform running smoothly.

Common Issues

Model Selection Problems

Issue: AI model not responding or unavailable

Symptoms:

• “Model temporarily unavailable” messages
• Spinning indicators that never resolve
• Error messages when switching models

Solutions:

1. Try Different Models

   • Switch to an alternative model (e.g., Claude 3.5 Sonnet → GPT-4o)
   • Check model status indicators in the dropdown
   • Use a lighter model if the premium one is overloaded

2. Check Model Availability

   • Some models may be temporarily offline for maintenance
   • Refresh the page to update model status
   • Try again in a few minutes as availability changes

3. Verify Plan Access

   • Check if your plan includes access to the selected model
   • Review your subscription tier and model permissions
   • Upgrade plan if needed for premium models

Prompt Performance Issues

Issue: Poor quality responses from AI models

Symptoms:

• Irrelevant or off-topic responses
• Incomplete outputs
• Vague or generic answers

Solutions:

1. Improve Prompt Clarity

   • Be more specific about what you want
   • Include context and background information
   • Define the role/persona for the AI to adopt
   • Specify output format (bullet points, paragraphs, etc.)

2. Use Better Structure

   • Follow the CLEAR Framework
   • Break complex requests into smaller steps
   • Provide examples of desired output
   • Add constraints to focus the response

3. Try Different Models

   • For creative tasks: Claude 3.7 Sonnet, Gemini Pro
   • For analysis: Claude 3.5 Sonnet, GPT-4o
   • For quick tasks: Claude 3 Haiku, GPT-3.5 Turbo
   • For coding: DeepSeek V3, Claude 3.7 Sonnet

Template and Variable Issues

Issue: Variables not working correctly

Symptoms:

• Variables showing as {{VARIABLE_NAME}} in output
• Error messages about undefined variables
• Templates not saving properly

Solutions:

1. Check Variable Syntax

   • Use correct format: {{VARIABLE_NAME}}
   • Ensure no extra spaces: {{ VARIABLE }} won’t work
   • Use only letters, numbers, and underscores in variable names

2. Populate All Variables

   • Fill in all required variables before running
   • Check for hidden or missed variables in long prompts
   • Use the variable panel to see all required fields

3. Template Management

   • Save templates after making changes
   • Refresh the page if templates aren’t loading
   • Check if template is saved to the correct folder

Content Policy and Safety Filters

Issue: AI refusing to respond to legitimate requests

Symptoms:

• “I can’t help with that” responses
• Content being flagged incorrectly
• Responses being cut off unexpectedly

Solutions:

1. Rephrase Your Request

   • Use more neutral language
   • Focus on educational or business context
   • Avoid potentially ambiguous terms

2. Provide Clear Context

   • Explain the legitimate purpose of your request
   • Add professional context (research, education, business)
   • Specify that you want factual, educational information

3. Try Different Models

   • Different models have varying sensitivity levels
   • Claude models tend to be more cautious
   • GPT models may handle edge cases differently

Platform-Specific Issues

Browser Extension Problems

Issue: Chrome extension not working properly

Symptoms:

• Extension icon not appearing
• Can’t access prompts from websites
• Authentication issues with extension

Solutions:

1. Extension Installation

   • Ensure extension is installed and enabled
   • Check if Chrome is up to date
   • Try reinstalling the extension

2. Permissions

   • Grant necessary permissions when prompted
   • Check extension permissions in Chrome settings
   • Allow extension to run on all sites if needed

3. Authentication

   • Make sure you’re logged into StickyPrompts in the browser
   • Try logging out and back in
   • Clear extension data and re-authenticate

Web Application Issues

Issue: StickyPrompts website not loading or working

Symptoms:

• Page won’t load completely
• Features not responding
• Chat interface not working

Solutions:

1. Browser Troubleshooting

   • Clear browser cache and cookies
   • Disable ad blockers temporarily
   • Try in incognito/private mode
   • Use a different browser (Chrome, Firefox, Safari)

2. Connection Issues

   • Check internet connection
   • Try refreshing the page
   • Check if other websites work normally
   • Wait a few minutes and try again

3. Browser Compatibility

   • Use a modern, updated browser
   • Enable JavaScript if disabled
   • Check for browser extensions that might interfere

Mobile Access Issues

Issue: Problems using StickyPrompts on mobile

Symptoms:

• Interface not responsive on mobile
• Can’t access certain features
• Touch controls not working

Solutions:

1. Mobile Browser Optimization

   • Use Chrome or Safari on mobile
   • Turn phone to landscape mode for better view
   • Zoom out if interface seems cramped

2. Mobile App Alternative

   • Use the responsive web version for now
   • Bookmark StickyPrompts for easy access
   • Consider using desktop for complex tasks

Account and Billing Issues

Login Problems

Issue: Unable to access your StickyPrompts account

Symptoms:

• Can’t remember password
• Login page not working
• Account locked messages

Solutions:

1. Password Reset

   • Use “Forgot Password” link on login page
   • Check email (including spam folder) for reset link
   • Try using the email address you originally signed up with

2. Account Verification

   • Check if you need to verify your email address
   • Look for verification emails from StickyPrompts
   • Contact support if account appears locked

3. Alternative Login Methods

   • Try social login if you originally used Google/GitHub
   • Clear browser data and try again
   • Use a different browser or device

Subscription and Credit Issues

Issue: Problems with your StickyPrompts subscription

Symptoms:

• Credits running out faster than expected
• Features locked despite active subscription
• Billing discrepancies

Solutions:

1. Credit Usage Tracking

   • Check Analytics Dashboard for usage patterns
   • Review which models consume more credits
   • Consider using more efficient models for routine tasks

2. Plan Features

   • Review your current plan limitations in account settings
   • Check if you need to upgrade for higher usage
   • Verify plan renewal dates and payment status

3. Billing Support

   • Contact support for billing-related questions
   • Provide account email and billing details
   • Check payment method is valid and not expired

Team and Collaboration Issues

Prompt Sharing Problems

Issue: Can’t share prompts with team members

Symptoms:

• Share buttons not working
• Team members can’t access shared prompts
• Organization library not updating

Solutions:

1. Check Permissions

   • Verify you have sharing permissions in your organization
   • Ensure team members are in the same organization
   • Check if prompts are marked as private vs. shared

2. Organization Setup

   • Confirm your organization is properly configured
   • Verify team members have accepted invitations
   • Check organization roles and permissions

3. Prompt Publishing

   • Make sure to click “Publish” after sharing
   • Check if prompts appear in the organization library
   • Verify sharing settings are correctly configured

User Management Issues

Issue: Problems managing team members

Symptoms:

• Can’t invite new users
• Team members not receiving invitations
• Role assignments not working

Solutions:

1. Invitation Process

   • Double-check email addresses for typos
   • Ask team members to check spam folders
   • Try resending invitations

2. Organization Limits

   • Check if you’ve reached user limits for your plan
   • Verify you have admin permissions to invite users
   • Contact support for enterprise user management

Performance Issues

Slow Response Times

Issue: AI responses taking too long

Symptoms:

• Long wait times for responses
• Timeouts when using complex prompts
• Interface lag

Solutions:

1. Optimize Prompts

   • Reduce prompt length and complexity
   • Break large tasks into smaller prompts
   • Remove unnecessary context or examples

2. Model Selection

   • Use faster models for simple tasks (Claude 3 Haiku, GPT-3.5 Turbo)
   • Switch to lighter models during peak hours
   • Consider model-specific performance characteristics

3. Connection and System

   • Check internet connection speed
   • Close unnecessary browser tabs
   • Restart browser if experiencing general slowness

High Credit Usage

Issue: Credits depleting faster than expected

Symptoms:

• Running out of credits quickly
• Unexpected usage patterns
• Higher costs than anticipated

Solutions:

1. Usage Analysis

   • Review Analytics Dashboard for usage patterns
   • Identify which models and prompts consume most credits
   • Check for automated or repeated requests

2. Model Optimization

   • Use appropriate models for each task:
     • Quick tasks: Claude 3 Haiku, Mistral 7B
     • Standard content: GPT-4 Turbo, Claude 3.5 Sonnet
     • Complex analysis: Claude 3.7 Sonnet, GPT-4o
   • Avoid premium models for simple tasks

3. Prompt Efficiency

   • Follow Optimization Strategies
   • Remove verbose instructions and examples
   • Use templates to avoid rewriting similar prompts

Advanced Troubleshooting

Browser Console Debugging

If you’re experiencing technical issues, browser console information can help:

1. Open Developer Tools

   • Press F12 or right-click → “Inspect”
   • Go to the “Console” tab
   • Look for error messages in red

2. Common Error Patterns

   • Network errors: Check internet connection
   • Authentication errors: Try logging out and back in
   • JavaScript errors: Try refreshing the page

3. Reporting Issues

   • Take a screenshot of error messages
   • Note the exact steps that caused the issue
   • Include browser and OS information

Cache and Data Issues

For persistent problems:

1. Clear Application Data

   • Clear browser cache and cookies for StickyPrompts
   • Log out and log back in
   • Try in an incognito/private window

2. Reset Preferences

   • Check account settings for reset options
   • Clear saved preferences if available
   • Return to default settings temporarily

Recovery and Backup

Template Backup

Protect your prompt templates:

1. Export Templates

   • Use export features when available
   • Copy important prompts to external documents
   • Save templates in team folders for redundancy

2. Regular Backups

   • Export templates monthly
   • Keep backups of successful prompts
   • Document your most valuable templates

Getting Additional Help

Self-Service Resources

• Documentation: Browse our comprehensive docs
• Community Examples: Check Content Creation Examples
• Best Practices: Review Prompting Best Practices

Contact Support

For unresolved issues:

1. Support Channels

   • Email: support@stickyprompts.com
   • In-app support (when available)
   • Enterprise customers: Dedicated support channels

2. Information to Include

   • Account email address
   • Specific error messages
   • Steps to reproduce the issue
   • Browser and operating system
   • Screenshots if helpful

Community Support

• Discord: Join our community discussions
• Forums: Search for similar issues and solutions
• Knowledge Sharing: Help others with solutions you’ve found

Preventative Tips

Best Practices for Smooth Operation

1. Regular Maintenance

   • Keep browser updated
   • Clear cache periodically
   • Log out/in occasionally to refresh sessions

2. Efficient Usage

   • Plan your prompts before running them
   • Use templates for repeated tasks
   • Monitor credit usage regularly

3. Stay Updated

   • Follow StickyPrompts announcements
   • Update browser extensions when available
   • Review new features and improvements

By following these troubleshooting steps, you should be able to resolve most common issues with StickyPrompts. Remember that the platform is constantly improving, so some temporary issues resolve themselves with updates!