Billing & Subscription Management

Manage your StickyPrompts subscription with transparent billing, Stripe payment processing, and detailed usage tracking.

Subscription Management

Current Plan Overview

View and manage your current subscription details:

Account Dashboard:

Current Plan: Your active subscription tier (Free, Solo, Team Advanced, Team Professional, Team Mega)
Billing Cycle: Monthly or annual billing
Next Billing Date: When your next payment is due
Credit Balance: Remaining credits (monthly + additional)
Credit Usage: This month’s consumption
Team Members: Current user count and limits

Plan Features:

Included Credits: Monthly credit allocation (shared across team)
Additional Credits: Extra credits purchased (valid 1 year)
Team Size: Number of users included in your plan
Model Access: Available AI models for your plan

Plan Changes

Immediate Upgrades:

🔝 Upgrade Process:
├── Select new plan
├── Review price difference
├── Prorated billing calculation
├── Stripe payment processing
├── Instant plan activation
└── Credit allocation update

End-of-Cycle Downgrades:

🔽 Downgrade Process:
├── Request downgrade
├── Team size compatibility check
├── 48-hour confirmation window
├── Final check (1 hour before renewal)
├── Plan change or renewal notification
└── Team member adjustment if needed

Cancellation Policy

Subscription Cancellation:

Cancel anytime during your billing cycle
Service continues until the end of current period
No refunds for partial months
Data retention for 30 days after cancellation
Easy reactivation with data restoration

What Happens After Cancellation:

Immediate: No new charges, service continues
End of Billing Period: Service stops, data archived
30 Days Later: Data permanently deleted (unless reactivated)

Billing Cycles & Payment

Billing Schedules

Monthly Billing:

Charges on the same date each month via Stripe
Credits reset monthly
Additional credits charged separately
Prorated adjustments for plan changes

Annual Billing:

Single annual charge with significant savings
Credits allocated monthly throughout the year
Additional credits available year-round
Early renewal discounts available

Payment Methods

Stripe Payment Processing:

Credit Cards: Visa, Mastercard, American Express, Discover
Debit Cards: Major bank debit cards with Stripe support
Digital Wallets: Apple Pay, Google Pay
International Cards: Global card support through Stripe

Payment Security:

Stripe PCI DSS Level 1 compliance
Bank-level encryption for all transactions
No storage of complete card numbers
Tokenized payment method storage

Automatic Billing

How Stripe Auto-Billing Works:

Charges process 1 day before renewal date
Email notification 7 days before billing
Failed payment retry: Stripe’s intelligent retry logic
Service suspension after final failed attempt
Easy payment update through Stripe portal

Billing Notifications:

7 days before: Upcoming billing reminder
1 day before: Final billing notice
Day of: Stripe payment confirmation or failure notice
Past due: Service suspension warning

Credit Management

Credit Types

Monthly Plan Credits:

Reset on your billing date each month
Shared across all team members
Cannot be carried over to next month
Included in your base plan price

Additional Credits:

Valid for 12 months from purchase
Shared across all team members
Carry over between billing cycles
Used before monthly plan credits
Available for purchase anytime

Credit Usage Tracking

Real-Time Monitoring:

💰 Credit Balance Dashboard
├── Additional Credits: 5,240 (expires Dec 2024)
├── Monthly Credits: 2,180 remaining (resets Feb 15)
├── Total Available: 7,420 credits
└── Team Usage: 4,200 credits this month

Usage Analytics:

Daily credit consumption by team
Model-specific usage breakdown
Individual team member attribution
Department/project allocation
Historical usage trends

Credit Alerts

Automated Notifications:

75% Usage Alert: Time to consider additional credits
90% Usage Alert: Running low, purchase recommended
100% Usage Alert: Credits exhausted, service paused
Weekly Summaries: Team usage patterns and projections

Custom Alert Settings:

Set custom usage thresholds
Email or in-app notifications
Team-wide alerts for organization accounts
Budget-based alerts for departments

Invoicing & Receipts

Stripe Invoice Management

Invoice Details:

Automatic Stripe invoice generation
Detailed breakdown of all charges
Credit usage by model and team member
Additional credit purchases
Proration calculations for plan changes
Tax calculations (where applicable)

Invoice Delivery:

Automatic email delivery via Stripe
Download from Stripe customer portal
PDF format for accounting systems
Custom invoice numbering
Multiple recipient addresses

Payment History

Transaction Records:

📄 Payment History
├── Feb 2024: Team Advanced Plan - $49.00 (Paid)
├── Feb 2024: Additional Credits - $59.00 (Paid)
├── Jan 2024: Team Advanced Plan - $44.50 (Paid - Prorated upgrade)
├── Jan 2024: Solo Plan - $9.00 (Refunded - $4.50)
└── Dec 2023: Solo Plan - $9.00 (Paid)

Receipt Features:

Instant Stripe payment receipts
Detailed charge breakdowns
Tax information included
Download in multiple formats
Export for expense reports

Team Billing Management

Multi-User Billing

Team Plan Structure:

Single billing point for entire team
Consolidated invoicing for all users
Shared credit pool across team members
Individual usage tracking for analytics
Team member limits based on plan

User Management:

Add/remove users within plan limits
Role-based access to billing information
Individual usage monitoring
Team collaboration on shared credits

Team Size Management

Plan Limits:

👥 Team Size by Plan
├── Free: 1 user
├── Solo: 1 user
├── Team Advanced: 10 users
├── Team Professional: 50 users
├── Team Mega: 200 users
└── Enterprise: Custom limits

Upgrading for More Users:

Automatic upgrade suggestions when approaching limits
Prorated billing for mid-cycle upgrades
Instant team capacity increases
Downgrade requires reducing team size first

Enterprise Billing

Custom Billing Options

Enterprise Features:

Custom Payment Terms: Flexible payment schedules
Purchase Orders: PO-based billing process
Multiple Billing Contacts: Separate AP and usage contacts
Custom Invoicing: Tailored invoice formats
Consolidated Billing: Multiple departments/subsidiaries

Volume Pricing:

Custom credit packages for large teams
Annual commitment discounts
Multi-year agreement benefits
Dedicated success management

Compliance & Auditing

Financial Compliance:

Detailed audit trails for all transactions
Compliance reporting capabilities
Automated usage documentation
Team member access controls
Expense management integration support

Billing Support

Payment Issues

Common Payment Problems:

Card Declined: Update payment method in Stripe portal
Expired Card: Update with new expiration date
Insufficient Funds: Ensure account has sufficient balance
Billing Address Mismatch: Verify address with card issuer

Stripe Resolution Process:

Automatic Retry: Stripe’s intelligent retry logic
Email Notification: Account holder notified of failure
Customer Portal: Easy payment method update
Grace Period: 7-day grace period to update payment
Service Suspension: Service paused after grace period
Reactivation: Instant service restoration upon payment

Billing Disputes

Dispute Process:

Contact support within 30 days of charge
Provide detailed explanation of dispute
Supporting documentation if available
Investigation completed within 5 business days
Resolution communication with next steps

No Refund Policy:

No refunds for partial months of service
We clearly communicate what you get with each plan
Free plan available for testing before subscription
AI models generate real costs that cannot be recovered
Processing time for approved disputes: 5-10 business days

Account Security

Billing Information Protection

Security Measures:

Stripe’s encrypted storage of payment information
PCI DSS Level 1 compliance
Two-factor authentication for billing changes
Audit logs for all billing modifications
Restricted access to financial data

Access Controls:

Role-based billing access
Separate billing and usage permissions
Admin-only payment method changes
Team member usage visibility controls
Secure payment method updates via Stripe

Fraud Prevention

Stripe Protection Features:

Real-time transaction monitoring
Machine learning fraud detection
Automatic account protection
Suspicious activity alerts
Immediate account lockdown capabilities

Getting Help

Billing Support

Contact Options:

Email: billing@stickyprompts.com
Support Ticket: Priority billing queue
Stripe Portal: Direct payment method management
Live Chat: Available for Team+ plans

Response Times:

Free: Best effort
Solo: 2-3 business days
Team Advanced: 24 hours
Team Professional: 12 hours
Team Mega: 4 hours
Enterprise: 2 hours

Self-Service Resources

Stripe Customer Portal:

Payment method management
Invoice downloads
Billing history
Automatic receipts
Payment method updates

StickyPrompts Dashboard:

Real-time usage monitoring
Credit purchase options
Team management
Usage reports
Plan comparison tools

Knowledge Base:

Billing FAQ section
Payment troubleshooting guides
Credit management tutorials
Plan comparison tools
Cost optimization tips

Ready to manage your StickyPrompts billing? Access your account dashboard to view usage, update payment methods, and optimize your AI costs!